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Peace of Mind Promise

Our Peace of Mind Promise is our pledge to you, our loyal customers, to make sure that you always know you’re in safe hands when you book with Barrhead Travel. We know that booking a holiday should be one of the most exciting times of the year which is why we’re committed to providing you with a Peace of Mind guarantee for every stage of your booking experience.

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With our Peace of Mind Promise comes

Financial Protection

All holidays & flights booked through Barrhead Travel are fully financially protected. That means that no matter whether you’re booking a city break or cruise, beach escape or safari, your holiday is completely protected. You don’t even need to have booked a full package holiday; every single product we sell – even if you book flight or accommodation only – has guaranteed financial protection. Barrhead Travel also holds an ATOL licence, this is a government-backed financial protection scheme operated by the Civil Aviation Authority (CAA). Barrhead Travel is only one of seven Accredited Bodies in the UK approved by the CAA, requiring the highest levels of financial security & governance. Barrhead Travel’s ATOL number is 5346. In addition, Barrhead Travel takes out “supplier failure insurance” which means that if a tour operator, hotel or airline cease trading then we will make alternative make arrangements to allow you to continue with your holiday as planned. The protection we offer is higher than many online companies who book flights and hotels separately – many have limited protection. If severe weather or an incident abroad affects your holiday, our dedicated crisis management team will be on hand to liaise with you directly and re-book where required.

Our duty of care

At Barrhead Travel, we take pride in the holidays we sell. Every single one of our suppliers goes through a rigorous vetting process which includes health and safety, quality and financial checks. We also closely monitor customer satisfaction reviews and investigate suppliers if we feel they do not meet our high standards. Should any of your holiday arrangements ever change, we will contact you directly to advise you. If there are significant changes that come out-with our control then we will work with you to amend or refund your holiday. We’re here to help you before, during and after your holiday and if you have any concerns, our team will always be on hand to resolve any issues. We have a network of over 70 retail outlets across the UK so even if you choose to book online, you can also visit one of our stores for a face-to-face conversation with one of our consultants. If you have a complaint you wish to pursue about your hotel/airline/cruise line, Barrhead Travel can handle the complaint on your behalf as well as offering advice and assistance. When you’re away, you can always reach one of our team on our 24/7 emergency contact number.

Service satisfaction

Finding you the perfect holiday is what we do best. Our team of knowledgeable experts across our UK network are passionate about travel and dedicated to providing you with world-class service. To stay true to our promise of offering exceptional service, we continually invest in our employees to ensure that we remain the very best in the industry. We believe this is the best route to guaranteeing our high standards of service and the strength of our expertise.

We strive to always offer the very best customer service and advice but should you ever feel let down, we would love the chance to make things right and find a resolution. Barrhead Travel is also a member of the Association of British Travel Agents (ABTA), a regulatory travel body which governs travel organisations in the UK. This means we abide by a Members’ Code of Conduct and ensure our services meet or exceed their standards.

Expertise

There's no better way to start planning a getaway than with the expertise of someone who has first-hand knowledge. At Barrhead Travel, we promise that you will always receive excellent advice and we regularly send our consultants to explore the destinations that they specialise in; this means they can share authentic recommendations based on personal experience.

When you book your holiday with us, you’ll have your own travel planner who can delve into the heart of a destination to craft a trip that’s tailored to suit your exact requirements. If you choose to book online or via one of our social media platforms, you’ll always have the full support of an experienced travel consultant to help manage your booking or answer any questions you may have.

Always Best Value

Thanks to our size and scale, Barrhead Travel can negotiate exclusive rates with worldwide hotels, airlines, cruise-lines and attraction partners. We always pass on the savings to you and work hard to provide you with the very best value in the market.

We’re always looking to secure special offers and added value such as free child places and complimentary upgrades where possible.

For your convenience, we offer multiple ways to pay for your holiday including our Holiday Payment Plan and a Direct Debit scheme where you can manage your monthly payments online. We now also offer £0 deposits on selected holidays, giving you increased flexibility to help you manage your holiday budgets.