At Barrhead Travel we are Frequently Asked Questions about our flights and holidays and have over the 30 years or so we have been in business have learned the things that are most likely to trouble our clients. As a result we have put together some of them into this page to help you find the answers you need quickly. If the question you wish to ask is not here or you need some help please contact us directly by telephone on 0871 222 9511 or by email on bhonline@barrheadtravel.com The likelihood is that you will see your question added to the list below so that others will benefit also

Is it still OK to book by telephone?

Yes of course, just call 0871 226 2673 and the specialist staff there will help you as much as they can. It will not always be possible to give you some of the discounts that are available for online bookers but they will do what they can for you.

Can I book everything online?

Flight Only, Flight and Hotel, Hotel only and of course Tour Operator Package Holidays are all available on line as is Car Hire, Airport Parking, Theme Park Tickets, Airport Transfers and almost everything else. If it's not there then please call us, we hope you find what you need online but if not give us a call, we will help.

What will I get as far as paperwork, tickets vouchers etc. go?

You should receive a document of sorts for every element of your journey. Air tickets may be traditional paper tickets or "E-tickets" which may be in the form of an email. If you have to pick up a Ticket On Departure (TOD) you will receive a voucher from us. Accommodation Vouchers will also be provided, as will a voucher for any other element of your Holiday. It will however be each clients responsibility to ensure that they have all of the required entry papers for each country that they are visiting such as Passports, Visas and any medical certificates they require. The details for these requirements can be found on the website of the British Foreign and Commonwealth Office

When should I receive my tickets, vouchers etc?

All travel documents will, in the normal course of events be sent to you 2 weeks before your outward travel date. Occasionally this may not be possible but please contact us to check if you are worried at any time.

When is my final balance payment due?

Balance payments are due 12 weeks prior to departure. This enables us to comply with the payment terms our suppliers ask of us. If you are unable pay your balance at this time you must contact us as soon as you know this to be the case. Failure to pay at this point can in certain circumstances mean your holiday will be cancelled it's very important indeed. Full details of our policy on this can he found in our Terms and conditions

How do I make my balance payment?

Call us on 0871 222 9511 and we can take your payment over the phone or if it's more convienient for you to call into one of our many branches throughout Scotland then please feel free to do so.

How early do I need to go to the airport with the extra security we have now.

It's really important to arrive early these days in view of the extra time that it can take to get through security.

Our recommendation would be.

1. For Long-haul international flights - be at check-in 3 hours before your scheduled departure time.
2. If it's a Short-haul European flight - be at check-in 2 hours before your scheduled departure time.
3. UK Internal / Domestic flights - be at check-in at least 1 hour before your scheduled departure time.

If you are late the airline is unlikely to be able to help so make every effort to be there in plenty of time.

Which terminal do I fly from?

The best way to check this is to either go to the Airport's own website or if it's a British Airports Authority site look at www.baa.co.uk. If you are unsure please don't hesitate to call us.

If I cancel, will it result in Cancellation charges?

Unfortunately the answer to this is almost yes. All companies have a cancellation policy that we are obliged to stick to. The secret to minimise this is to tell us as soon as you think it is a possibility that you may have to cancel. The charges are usually on a sliding scale that gets greater as you get closer to departure. By checking early you will at least know when the final decision has to be made before you run into the next band of charges. The full details of this are in our Terms and conditions on the website.